Refund and Returns Policy – BapeClothing UK

1. Overview

At BapeClothing, we want our customers to have a positive shopping experience. If you are not satisfied with your purchase, you may request a return or refund in accordance with the terms outlined in this Refund and Returns Policy. Please read this policy carefully before placing an order.

2. Return Period

Customers should contact us within 14 days of receiving their order to request a return. Return requests must be submitted before sending any item back. Please contact our support team for return instructions and confirmation.

3. Return Eligibility

To be eligible for a return, items should meet the following conditions:

  • Items must be unused, unworn, unwashed, and undamaged.

  • Original tags and labels must remain attached.

  • Items should be returned in their original packaging, where applicable.

  • Proof of purchase or the original order number must be provided.

  • Products must be returned in a condition suitable for inspection.
    Items that do not meet these conditions may not qualify for a return, subject to applicable consumer law.

4. How to Request a Return

To request a return, please follow these steps:

  1. Email our customer support team at [email protected].

  2. Include your order number and the email address used to place the order.

  3. Explain why you would like to return the item.

  4. Wait for confirmation and instructions before shipping the product back.
    Please do not send items to an address that has not been confirmed by our support team.

5. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at [email protected]. Include your order number and a description of the issue. Photographs may help us assess the problem and determine the appropriate next steps.
Your statutory consumer rights remain unaffected.

6. Refund Process

Once your returned item has been received and inspected, we will notify you whether your refund request has been approved. Approved refunds will generally be issued to the original payment method.
The time required for the funds to appear in your account may depend on your bank or payment provider. Any refund deductions or delivery charges will be handled in accordance with the applicable terms and consumer law.

7. Return Shipping Costs

Customers may be responsible for return shipping costs when returning an item because they changed their mind, provided this is permitted by applicable law and was properly disclosed. If an item is faulty, damaged, or incorrect, please contact our team for guidance on return arrangements and costs.

8. Exchanges

If you would like a different size, colour, or product, contact our support team to ask whether an exchange is available. Exchanges depend on stock availability and may require the original item to be returned before a replacement can be arranged.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or dispatched. Where cancellation or withdrawal rights apply under consumer law, those rights will be respected.

10. Non-Returnable Items

Items that have been worn, washed, altered, damaged through customer use, or returned without required tags may not qualify for a change-of-mind return. Any exceptions required by applicable consumer law will continue to apply.

11. Late or Missing Refunds

If you have been notified that your refund has been processed but it has not appeared in your account, please check with your bank or payment provider first. If the issue continues, contact us at [email protected] with your order details.

12. Contact Us

If you have questions about this Refund and Returns Policy or need help with a return, please contact us:
Email: [email protected]
Website: https://bapeclothing.uk/
We aim to review customer enquiries and provide clear instructions as soon as possible.

13. Policy Updates

BapeClothing may update this policy when necessary. Any revised version will be published on this page. Changes will not remove consumer rights that apply under relevant law.